Shipping policy

Delivery:

  • Deliveries will take place from 7 am until 8 pm from Monday to Friday, from 8 am until 4 pm on Saturdays and from 9 am until 2 pm on Sundays. However, an effort is made to prioritise business deliveries according to standard weekday business hours. Please be aware the closing times for deliveries are subject to change per daily road traffic.
  • It's unfortunately not possible to leave deliveries unattended at the recipient's front door. All efforts will, however, be made to deliver at reception, receiving, security or a neighbour if you're aren't available.
  • Because drivers have to put petal to the metal to ensure all deliveries are made on time, drivers are only able to wait for a recipient for a limited amount of time.
  • Although seldom charged, a 15% handling fee plus delivery may be added if the address provided is incorrect or incomplete, if you've changed your mind and wish to cancel or change your order when the gift has already left the warehouse, or if the recipient needs to exchange the item for something else.
  • If your recipient lives somewhere far away and exotic that falls into the extended areas list, the delivery may take between one and two extra days to be delivered.
  • If your delivery has been attempted more than twice, a handling charge of 15% plus delivery may be charged.
  • Unfortunately, deliveries can't be left unattended at the recipient's front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbour if they aren't available.
  • If the delivery could not occur because of a customer's error such as providing the wrong address, cell phone number, or the person didn't want to or couldn't receive the gift etc., it will be redelivered the next day.