Terms of service
Terms & Conditions
Privacy Policy:
- While we respect your privacy and take the protection of your personal information very seriously, we pride ourselves on delivering the best possible service and experience on our website.
- You have the right to request that we no longer contact you for the purposes of direct marketing by any form of electronic communication, such as email, SMS or WhatsApp notifications by ‘opting out’ of any direct marketing communications we may send to you.
Electronic Communication
- If you register a new profile and choose to opt in to receive communication from BoxedIn.co.za, you will receive exclusive offers, freebies, special occasion reminders, or survey prompts via platforms including email, WhatsApp, SMS and more.
- If you give us your contact details on any of our promotional pop-up banners, we will automatically add you to our database too! You may receive communication on platforms including WhatsApp, emails and more.
Emails
- If you wish to unsubscribe from all e-mails, please ensure that you unsubscribe by clicking ‘Unsubscribe' at the bottom of each e-mail.
- Transactional Emails: Even though you may have unsubscribed from our mailing list, please note that when you place an order you will still receive emails of a transactional nature that are necessary for the successful completion of that order. Transactional emails are confirmations of the action and include purchase receipts, order confirmations, password resets, confirmations, and welcome emails to new subscribers.
- All email exclusive specials valid until a specific date as mentioned in the email.
- All email exclusive offers are subject to availability.
- Delivery restrictions may apply.
- Please allow 5 to 10 days for deliveries.
- For more information email us at info@boxedin.co.za
- When you opt in to receiving communications from us ,it may be through a number of channels. This includes a 'garden-variety' such as email, SMS, WhatsApp, or other.
- These communications could pertain to your order or could be promotional messages.
- You may also receive surveys from us via WhatsApp.
Payments/Refunds:
- Any payment above R500, paid by direct deposit, requires a proof of payment and has to reflect in our account before an order can be released. This may affect the delivery date. In order to prevent any unwanted delays, payment via credit card is recommended.
- Proof of payment is required before an order can be released. This means that you need to personally email your proof of payment to info@boxedin.co.za This is because your happiness is the top priority, and emails sent through the bank may take longer to arrive.
- Please excuse if you're asked to send through a copy of your I.D and or credit card. This is just to make sure that nobody's stolen your identity.
- cash refunds will take between three to five working days to reflect into the account the original payment was made from.
- Due to inter-bank processes, this may occasionally be a day or 2 later but refunds are earmarked as urgent with service providers.
- Because they purchased the gift, refunds can only be given to the account holder (sender) and not the recipient of said gift.
- Refunds will reflect on the bank statement under the date that the purchase was made.
Customer Wallet & Customer Credit:
- We reserve the right to refund your orders in the form of Customer Credits.
- The customer wallet will be used to store any/all refunded Customer Credits for your use.
- Refunded Customer Credits do not expire.
- Customer Credits do not accrue interest.
- Customer Credits can be redeemed on your profile page, or during checkout on the basket summary page.
- Refunded Customer Credits can be converted to Rands upon request, provided that customers can produce proof of a successful order that has been paid for.
- Complimentary Customer Credits cannot be converted to Rands.
- Vouchers stored in the Customer Credit wallet are subject to their own terms and conditions and may hold certain limitations or restrictions. Please visit your Voucher Wallet to read about individual voucher conditions.
- The Voucher Wallet will be used to store discounts, vouchers, and promo codes.
- The Refund Wallet will hold all the money refunded to you from past orders.
- For queries, email info@boxedin.co.za
Delivery:
- Because each day is unique and unpredictable, delivery times unfortunately can't be guaranteed. Gifting is an emotional experience and while waiting for delivery on the day, hours may seem like days but your gift is on its way and will be delivered during the day.
- Two surprises are so much better than one, so if you've ordered more than one item for someone special, each may delivered separately.
- If drivers need to take an extended road trip to get to the door of your choice, a surcharge may be charged as an additional delivery fee if it is outside the normal delivery range.
- Deliveries will take place from 7 am until 8 pm from Monday to Friday, from 8 am until 4 pm on Saturdays and from 9 am until 2 pm on Sundays. However, an effort is made to prioritise business deliveries according to standard weekday business hours. Please be aware the closing times for deliveries are subject to change per daily road traffic.
- It's unfortunately not possible to leave deliveries unattended at the recipient's front door. All efforts will, however, be made to deliver at reception, receiving, security or a neighbour if you're aren't available.
- Because drivers have to put petal to the metal to ensure all deliveries are made on time, drivers are only able to wait for a recipient for a limited amount of time.
- Although seldom charged, a 15% handling fee plus delivery may be added if the address provided is incorrect or incomplete, if you've changed your mind and wish to cancel or change your order when the gift has already left the warehouse, or if the recipient needs to exchange the item for something else.
- If your recipient lives somewhere far away and exotic that falls into the extended areas list, the delivery may take between one and two extra days to be delivered.
- If your delivery has been attempted more than twice, a handling charge of 15% plus delivery may be charged.
- Unfortunately, deliveries can't be left unattended at the recipient's front door. All efforts however, will be made to deliver at reception, receiving, security or a neighbour if they aren't available.
- If the delivery could not occur because of a customer's error such as providing the wrong address, cell phone number, or the person didn't want to or couldn't receive the gift etc., it will be redelivered the next day.
Personalisation
- Forgot how to spell their name? Remember, it is the customer's responsibility to ensure the correct personalisation information is given to us. This includes any names, surnames, messages and photos.
- Cancellation of personalised orders that have already been sent for production: in the event that the personalisation process has already been completed, you will only be offered a 50% refund.
- In the event that the order has not already been shipped from the production facility: because it is understandable that mistakes happen, if the customer has incorrectly entered the personalisation, we will charge 50% reproduction charge to produce a replacement.
- In the event that the order has already shipped from the production facility: if the customer has incorrectly entered the personalisation information, we will charge 50% reproduction charge to produce a replacement, in addition to a collection and redelivery fee. So, make super-duper sure that you enter the correct information!
- Only certain elements of a gift can be personalised. These elements include the name, date, message or photo. Products are only personalised as indicated under the ‘Personalise This Item' tab. All other parts of the gift will arrive as shown in the image and cannot be altered. Name, date and message personalisation are subject to character limitations which means you'll have to keep the message short and sweet. It is the customer's responsibility to ensure that their personalisation is within the character limit. Remember, a short message can just be as heart-warming as a long one!
Made to Order Items:
- Cancellation of engraved, laser-cut or print made to order items that have already been sent for production: in the event that the gift is already completed, you will only be offered a 50% refund.
- We will charge 50% reproduction charge to produce a replacement.
Need assistance?
Message us on WhatsApp 0795203043
email: info@boxedin.co.za